Operations Executive - Efficiency
Posted on :
07-06-2024
Employer Active
1 Vacancy
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Job Description
- Attending customer’s inquiries by fulfilling their requirements, solve their problems, follow up their cases, and update them.
- Manage and meet customer expectations.
- Respond to all customer's inquiries to improve their customer service experience.
- Provide excellent customer service for customers as per Aramex Operations standards.
- Facilitate the flow of information horizontally and vertically.
- Collaborate with the Ground operations team to achieve the team objectives.
- Serve assigned customer's inquiries and provide full information and advice.
- Achieve Aramex customer service KPIs Pass the customer service audits.
- Implement Customer Service KPIs
- Sustain high customer satisfactory service level.
- Follow up on domestic outstanding shipments.
- Daily Reporting related to assigned Client’s production.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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