Head of Operations Human Mobility Hub - Middle East Office

What you will do:

Development and management of systems:

• Responsible for developing and managing the operating model strategy of the HMH to maximize viability, cost-effectiveness, and overall value.
• Develop HMH Standard Operating Procedures to ensure that support, program, and Health Safety and Security (HSS) coordination mechanisms and procedures are in place for an effective and efficient response.
• Responsible for the HMH support function, compliance and risk management systems.
• Responsible for the Partnership contracts management under the HMH.

Operational Management:

• Manage and operationalize the HMH operations in line with HMH strategy and defined operating model
• Responsible for the day-to-day operational oversight of the HMH, including the management of logistics, finance, and the monitoring and evaluation (M&E) functions
• Act as the primary focal points for the coordination of functions of HSS and Access with the MENA Regional Office
• Responsible for the master budget development including assessing and monitoring costs and resource allocation needs.
• Monitor logistics and procurement to ensure efficient and timely delivery of resources
• Responsible for coordination of monitoring activities and line management of MEL functions of the HMH
• Responsible for overseeing the HMH recruitment in close collaboration with MENA Human Resources and ensure that staff are trained and are aware of the minimum standards and have the specific knowledge to carry out their responsibilities in a safe and effective manner

Partnership Management

• Responsible for developing the HMH Partnership Management System, including the creation of Standard Operating Procedures for HMH internal operations and collaboration with partners.
• Oversee partnership management procedures, complementing the role of Programme Development Managers, who serve as the primary contacts for programmatic development with partners.
• Lead and coordinate the due diligence processes for partners as part of the partner selection.
• Responsible for managing partner contracts, which includes preparation, review, and monitoring.
• Provide recommendations and feedback to the HMH team on improving partnership approaches and processes.
• Engage with Regional Office for support from relevant NRC staff and departments, as required for the smooth functioning of the operations.

Resource mobilisation

• Support resource mobilization efforts aligned with HMH's programmatic strategy and manage the HMH grants function
• Deputize for the HMH Director upon delegation and as necessary

Please download the detailed job description to learn more about the position.

What you will bring

• Minimum 4 years’ experience from a senior management position either as Head of Operations, Head of Support, Chief of Party or a similar role for a humanitarian organization
• Experience from working in complex and volatile contexts with protracted crises and refugee hosting countries. Prior experience working in the MENA Region is mandatory.
• Significant understanding of North Africa’s humanitarian, political and socio-economic context, and main challenges affecting people on the move in North Africa
• Resource allocation and costs expertise
• Expertise working with local actors is mandatory
• Demonstrated experience in compliance and development of support systems
• Budgeting, resource allocation and resource mobilisation
• Excellent written and oral communication skills in English. French and/or Arabic is highly desirable.

What we offer

• Duty Station: Any NRC country office in MENA (Jordan, Iraq, Lebanon, Libya, Tunisia, Palestine, Syria, Yemen)
• Contract: 12 months (Fixed-term renewable based on performance, funding and need for the position)
• Travel: Upto 30% within the areas of operations (mainly MENA)
• Salary/benefits: grade 11 on NRC’s salary scale, with accompanying terms and conditions
• NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.
• We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.

Find out more about the benefits of working for NRC

Important information about the application process

• Internal candidates: To apply as an internal candidate, log in with your official email or click on Opportunity MarketPlace.
• When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.
• Submit your application and CV in English, taking care to attach your latest CV.
• Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.
• We receive many applications for each vacant position and so only shortlisted candidates will be contacted.