Guest Relations Manager

What is in it for you?

Employee benefit card offering discounted rates in Accor worldwide

Learning programs through our Academies

Opportunity to develop your talent and grow within your property and across the world!

Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing?

Assist the Front Office team in preparing for daily arrivals in terms of room allocation and checks traces for any special requests of the guests.

Deal effectively with any guest comments and or / complaints taking full ownership of the situation

To assist the Front Desk, ensuring room changes and Accor Live Limitless member arrivals are carried out smoothly

Adhere & hold Agents accountable to adhere to Leading Quality Assurance Standards and Service Essentials for Guest Relations Agent to ensure Guest Satisfaction Results

Provide a warm welcome to the guests, and oversee VIP arrivals and departures.

Keeps an updated record of the guests’ information in the system and handle complaints and concerns.

Provides managerial support for Front Desk, Fairmont Gold and Guest Services in the daily operational duties for these areas

Your experience and skills include:

Previous experience in a similar role is an asset in a 5 star hotel setting

Knowledge in Opera system

Strong interpersonal and communication skills with a passion for service

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.