Roving Consultant
Posted on :
07-06-2024
Employer Active
1 Vacancy
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Jobs by Experience
5years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
07-06-2024
Job Description
Purpose of the Job:
The role involves efficiently managing the travel booking process at all levels to ensure a distinctive costeffective and efficient travel service delivery.
REISSUING TICKETS RESERVATIONS AND REFUNDS
- Work with Amadeus system
- Issue full domestic and international reservations including hotel car air transfer B&B etc.
- Complete all reissues accurately
- Handle refunds accurately
- Ensure corporate fares are used
- Essential knowledge of African and International destinations
- Familiarity with AGM preferred
QUALITY CONTROL (QC) & RESERVATIONS
- Limited QC rejections
- Accurately conclude multisector/roundtheworld reservations
- Clear Dashboards TRFs and Qs
POLICIES AND PROCEDURES
- Adhere to all our client policies/procedures on the Dashboard
- Follow paperless procedures
STANDARD OPERATION PROCEDURES (SOP)
- Adhere to our client Standard Operating Procedures
PREFERRED PARTNERS AND CLIENT S PROFILES
- Familiar with preferred partners of our client and the client
- Update all traveler profiles
PROFIT PERFORMANCE
- Ensure correct fees charged at ticketing time including invoicing and referral bookings
- No tickets should be on the uninvoiced ticket list
- Invoice all ECC charges the following day
- Issue vouchers correctly to clients and suppliers
- Costconscious for both our client and the client
CLIENT SATISFACTION AND RELATIONSHIPS
- Understand and follow clients travel policies and procedures
- Provide solutions to problems
- Clientcentric mentality with consistent exceptional service
- Build relationships with our client clients
- Promptly address client complaints
- Adhere to our client/client turnaround times
INTERDEPARTMENTAL BUSINESS RELATIONSHIPS
- Attend company meetings functions and teambuilding activities
- Build and maintain multilevel relationships within our client
- Network at industryrelated events
- Be a team player
COMPANY CULTURE
- Represent our client as an ambassador
- Live the StepUp values: Integrity Personal Accountability Commitment to Quality Respect Empowering our people Leadership Passion Embrace Diversity
JOB CHALLENGES
- Handle pressure and volume effectively
- Provide consistent exceptional service while following SOP and SLA
- Retain clients
- Assist junior staff
EDUCATIONAL REQUIREMENTS
- Matric Qualification
- Travel Diploma
EXPERIENCE IN YEARS
- Minimum 6 years experience with at least 2 in a senior role in a similar organization
- Proficient in Amadeus
KNOWLEDGE
- Beginner intermediate and advanced fares courses
- Ticket reissue course
- Ticketing course
- Super User course
- Business with charm and savvy (Excl External Applicants)
- Customer service course
- Sound geographical and visa knowledge
- Amadeus
Employment Type
Full Time
Key Skills
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