Roving Consultant
نُشرت في :
07-06-2024
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الخبرة
5سنوات
الراتب الشهري
لم يكشف
لم يتم الكشف عن الراتب
عدد الوظائف الشاغرة
1 وظيفة شاغرة
نُشرت في :
07-06-2024
الوصف الوظيفي
Purpose of the Job:
The role involves efficiently managing the travel booking process at all levels to ensure a distinctive costeffective and efficient travel service delivery.
REISSUING TICKETS RESERVATIONS AND REFUNDS
- Work with Amadeus system
- Issue full domestic and international reservations including hotel car air transfer B&B etc.
- Complete all reissues accurately
- Handle refunds accurately
- Ensure corporate fares are used
- Essential knowledge of African and International destinations
- Familiarity with AGM preferred
QUALITY CONTROL (QC) & RESERVATIONS
- Limited QC rejections
- Accurately conclude multisector/roundtheworld reservations
- Clear Dashboards TRFs and Qs
POLICIES AND PROCEDURES
- Adhere to all our client policies/procedures on the Dashboard
- Follow paperless procedures
STANDARD OPERATION PROCEDURES (SOP)
- Adhere to our client Standard Operating Procedures
PREFERRED PARTNERS AND CLIENT S PROFILES
- Familiar with preferred partners of our client and the client
- Update all traveler profiles
PROFIT PERFORMANCE
- Ensure correct fees charged at ticketing time including invoicing and referral bookings
- No tickets should be on the uninvoiced ticket list
- Invoice all ECC charges the following day
- Issue vouchers correctly to clients and suppliers
- Costconscious for both our client and the client
CLIENT SATISFACTION AND RELATIONSHIPS
- Understand and follow clients travel policies and procedures
- Provide solutions to problems
- Clientcentric mentality with consistent exceptional service
- Build relationships with our client clients
- Promptly address client complaints
- Adhere to our client/client turnaround times
INTERDEPARTMENTAL BUSINESS RELATIONSHIPS
- Attend company meetings functions and teambuilding activities
- Build and maintain multilevel relationships within our client
- Network at industryrelated events
- Be a team player
COMPANY CULTURE
- Represent our client as an ambassador
- Live the StepUp values: Integrity Personal Accountability Commitment to Quality Respect Empowering our people Leadership Passion Embrace Diversity
JOB CHALLENGES
- Handle pressure and volume effectively
- Provide consistent exceptional service while following SOP and SLA
- Retain clients
- Assist junior staff
EDUCATIONAL REQUIREMENTS
- Matric Qualification
- Travel Diploma
EXPERIENCE IN YEARS
- Minimum 6 years experience with at least 2 in a senior role in a similar organization
- Proficient in Amadeus
KNOWLEDGE
- Beginner intermediate and advanced fares courses
- Ticket reissue course
- Ticketing course
- Super User course
- Business with charm and savvy (Excl External Applicants)
- Customer service course
- Sound geographical and visa knowledge
- Amadeus
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
