Allocation Coordinator Resource

Workload management requires close monitoring for jobs in jeopardy, escalations, exceptions, and other incoming scheduling requests. Taking quick action to resolve issues and ensure timely dispatch of tickets to meet client ETA/SLA requirements.

 Work in tandem with Resource Allocation Specialists to meet all departmental objectives.

 Providing timely notification to appropriate internal/external customers of schedule status, jobs in jeopardy, and/or needing to reschedule work.

 Monitoring; routing includes tracking tech location and/or parts availability and taking quick action to ensure efficient routing/utilization of resources.

 Responsible for escalating resource constraints/scheduling issues as needed and according to the outlined process.

 igning 1099 and partner resources as needed to avoid rescheduling work while meeting SLA requirements for incoming maintenance tickets.

 Using online sourcing platforms to secure independent resources as needed to avoid rescheduling of work while meeting SLA requirements for incoming maintenance tickets.

 Responsible for maintaining next-day schedules as much as possible to mitigate client impact.

 Coordinating parts delivery/transfers to meet SLA requirements.

 Phone support for field technicians, partners and select clients via igned queues.

 Administrative tasks required to block automated work ignments based on availability, shift changes, and travel.

 Regular and concurrent use of scheduling tools; ie. online sourcing platforms, InsidEdge, ARS, and mapping software for timely and accurate resource routing/job scheduling.

 Participation in company quality program.

 Other duties as igned.