End User Support Specialist
Posted on :
03-10-2024
Employer Active
1 Vacancy
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Job Description
- Position is capable of learning the GOLDesp application and developing specific expertise in several functional areas.
- Acts as a Level 1 help desk and responds to and evaluates customer inquiries that are received via email, phone call, or via our own Customer Support web portal.
- Provides functional and technical support with the product.
- Utilizes Salesforce to manage and doent customer support cases.
- Researches and develops detailed test cases for use in determining if the customer issues are internal software problems.
- Conducts customer training and instruction, on business and functional processes related to the software.
Employment Type
Full Time
Department / Functional Area
Key Skills
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