Shop Supervisor

A Spa Supervisor is responsible for managing the spa team and carrying out treatments to deliver an excellent Guest and Member experience while achieving sales revenue targets. What will I be doing? As a Spa Supervisor, you are responsible for managing the spa team and carrying out treatments to deliver an excellent Guest and Member experience. A Spa Supervisor will also be required to achieve sales targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards: • Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards • Ensure client experience is proficient including bookings, payments, and consultation cards • Interact and communicate effectively with clients, members, team members, guests, and management team • Ensure team works to meeting department sales targets and ensure that sales are recorded accurately • Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests • Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services • Comply with hotel security, fire, and health and safety regulations What are we looking for? A Spa Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, ss, and values that follow: • Experience working in the spa industry • Relevant qualifications for the role • Positive attitude • Good communication ss • Committed to delivering a high level of customer service • Excellent grooming standards • Flexibility to respond to a range of different work situations • Ability to work on your own or in teams It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: • Pion for customer service • Relevant qualifications What will it be like to work for Hilton? The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-cl brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces. We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton! We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation