Customer Service Specialist - English
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Job Description
Responsibilities:
- Improve customer service experience, create engaged customers, and facilitate organic growth
- Take ownership of customers' issues and follow problems through to resolution
- Elish clear client retention goals
- ist customers with setting up and navigating programs or software
- Promote the value of the product
- Set a clear mission and deploy strategies focused toward that mission
- Adopt and comply with success procedures, policies, and standards
- Keep accurate records and doent customer service/ success actions and discussions
Requirements and ss:
- At least 1 year of experience in customer service or sales departments preferably in the software, telecommunications, or major e-commerce player
- Proficiency in English
- Strong client-facing and communication ss
- Advanced troubleing and multi-tasking ss
Employment Type
Full Time
Company Industry
Department / Functional Area
Software Development / Application Development (IT Software)
