IT Technical Support expert with IT Service Management experience

IT Technical Support expert with IT Service Management experience SYDNEY Canberra Adelaide Perth

• Proven experience in a level 2 technical support role supporting large numbers of users nationally.
• Ability to effectively utilise Ivanti or similar IT Service Management tools.
• Exposure to and use of Microsoft Active Directory.
• Ability to approach technical issues in a logical and commonsense manner.
• Maintaining updating and supporting mobile enduser devices including Microsoft Surface laptops iPads and iPhones.
• Demonstrate quality written and oral communication and excellent stakeholder relationship management skills.
• Actively participating in project activities national rollouts offsite support major initiatives etc.
• Actioning the teams ticket queues and subsequent resolution actions.
• Experience supporting operating environments such as Active Directory Win10/11 laptops and workstations M365 Azure Virtual Desktops and iOS.
• Experience in M365 Power apps Intune Netskope and Video Conferencing is highly desirable.
• Australian Citizenship is mandate
• Must work from onsite any of the locations in Sydney Canberra Adelaide and Perth

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