Medical Front Office Coordinator - Virtual Assistant

This is a remote position.

Virtual Rockstar is seeking a Virtual Medical Front Office Coordinator committed to fostering a positive and supportive environment for both patients and team members to join our client s Physical Therapy practice in Washington state. As a Virtual Medical Front Office Coordinator you will play a crucial role in ensuring the smooth operation of our client s administrative processes. You will be responsible for managing patient records scheduling appointments handling patient inquiries and maintaining effective communication with both patients and medical staff.

Responsibilities:

• Maintain administration records including patient records tracking cancellations referrals and new patients.
  

• Check patients in/out of appointments and answer phones taking messages when necessary.
  

• Work the Waitlist and Lost Patient Reports efficiently.
  

• Maintain communication notes and reach out to MDs to confirm faxes.
  

• Clean up demographics and add POC to patient cases.
  

• Manage appointment calendar and handle patient inquiries via phone and email.
  

• Greet patients warmly and provide directions within the facility.
  

• Coordinate with medical staff to manage daily schedules effectively.
  

• Ensure patient privacy and confidentiality at all times.
  

• Respond to frequently asked questions from patients.
  

• Handle appointment rescheduling and manage referrals from other healthcare providers.
  

• Send personalized communications to patients when required.
  

• Experience with Nethealth EMR Vonage and Virtual Sally (or similar virtual front desk software) is a plus.
  

Requirements

• Previous experience in a medical front office or administrative role preferred.
  

• Excellent communication and interpersonal skills.
  

• Strong organizational and multitasking abilities.
  

• Proficiency in using EMR systems and virtual communication tools.
  

• Ability to work independently and in a remote environment.
  

• Attention to detail and a commitment to accuracy.
  

• Prior experience in physical therapy or healthcare industry is advantageous.
  

Benefits

• Competitive salary commensurate with experience.
  

• Opportunities for professional development and growth.
  

• Work in a dynamic and supportive team environment.
  

• Make a meaningful impact by helping to build and strengthen families in the Philippines.