Call Center Mega AC - Bupa Arabia
Posted on :
03-06-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
03-06-2024
Job Description
Job Description
- Provide a high level of customer service and professional communication skills.
- Maintain a thorough knowledge of all departments Bupa Arabia network products and services so that customers are provided accurate information on networks treatments paperwork requirements and general queries with confidence at all times.
- Highlight any recurring problems that are identified and then direct the information accordingly so that corrective actions can be taken promptly.
- Ability to use and interpret multiple systems for preauthorizations claims research contract interpretationand provider network status.
- Capacity to understand and interpret client and provider contracts while working with callers.
- Provides customer satisfaction to both internal and external customers and strives to continuously improve service deliver.
- Deal competently with customer complaints and take all possible actions to resolve the issue to their fullest satisfaction with minimal intervention of supervisors
Skills
- Customer Service or Call Center.
- Working knowledge of personal computers and ability to navigate through software applications.
- Ability to multitask in a fast paced changing environment and work well under stress.
- Strong trouble shooting problemsolving and basic analytical skills.
- Excellent follow up skills Ability to resolve issues of conflict in a tactful and professional manner and to effectively diffuse irate callers.
More jobs on
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
