Social Media Moderator

This is a remote position.

• Review and moderate all usergenerated content and user profiles (either pre post or reactive moderation) within forums comments images videos and audio liaising with the Legal and Community team where required.
  
• Generating leads.
• Manage the banned user process and track and remove previously banned users.
  
• Maintain the Moderation Guidelines and ensure they are up to date.
  
• Service Community Admin accounts processing emails and complaints escalating when necessary.
  
• Moderate communities located in social networking sites including Facebook Twitter and other similar social media platforms adapting methodology where appropriate.
  
• Produce reports on relevant moderation statistics issues and outcomes.
  
• Regularly feedback insights gained from community moderation into the Social Media team.
  
• Monitor all industry and company information and news to anticipate potential issues.
  

Requirements

• Experience in chat selling and handling messages through pages.
  
• Generating leads.
  
• An eager desire to learn the business within an emerging competitive and rapidly growing industry.
  
• Proactive and energetic.
  
• Good communication skills.
  
• Fast typing skills.
  
• English level: Very good

Benefits