Chief Manager- Agency Training

KEY RESPONSIBILITIES:

Business Support

• Ownership of all L & D supported business parameters such as 9by90 Proactivity Product Diversification Pass% New ADM Recruitment & MFYP Standards etc.
  

Administrative:

• Planning scheduling and executing all regular training programs for agents and employees
  

• Proactive planning for any special training programs interventions and management development programs.
  
• Coordinating with the General Offices and regional leadership for regular performance reviews meetings and sharing of expectations and deliverables between the business managers and the Managers Training
  
• Ensuring time and duration adherence; internal and regulatory compliances
  
• Involvement in the joint virtual TCPM sessions conducted by the shared MLD for a cluster
  
• Assisting the OHs and Shared MLDs to calendarize all training sessions and coordinate batch start dates between offices in a cluster
  
• Assisting OHs and Shared MLDs to drive business performance attendance and digital adoption in the Region
  

Team development:

• Sourcing interviewing and shortlisting candidates for final interviews by the Zone Head L&D
  
• Retention of the Managers Training. Proactively managing talent pool.
  
• Development of the Training Managers facilitation skills and virtual delivery skills
  
• Development of Managers Training and Floater Trainers; regular performance reviews and feedback for continuous improvements in knowledge and skills
  
• Setting Goals and carrying out the annual performance reviews in conjunction with the respective location heads.
  
• Traction of the KRAs Incentives and R&R for the L&D Managers
  
• Course correcting any gaps in knowledge skills or attitudes of the L&D Managers through training coaching and counseling. Managing disciplinary issues.
  

Quality Assurance:

• Ensuring adherence to curricula contents and sessions plan by the trainers.
  
• While encouraging different styles of deliveries ensuring the overall adherence to methodologies as specified in the trainers/facilitators guides.
  
• Ensuring that each program achieves the business objectives it was targeting to achieve.
  
• Assisting the home office team in training needs identification of various constituents of agency.
  
• Assisting the home office team in carrying out the measurement of training effectiveness.
  
• Review with the audit team the efficacy of training in SMART Classrooms
  

Master Trainer:

Be the first choice trainer for all the high level MDPs and lead companywide initiatives

MEASURE OF SUCCESS:

Achieving 9by90 Proactivity Product Diversification Pass% New ADM Recruitment & MFYP Standards targets for the region

Ensuring adherence to the training process for new agent launch and existing agents productivity

Standardized training schedule & delivery for the region

Retention and development of Managers L&D.

Alignment of training with region business objectives

Compliance

DESIRED QUALIFICATIONS AND EXPERIENCE

• Graduate in any discipline
  
• At least 5 6 years in sales and 4 5 years in conducting sales training
  
• At least 12 months experience as Sales Development Manager.
  

Competence in knowledge about products processes etc. and training skills

KNOWLEDGE / SKILLS / ABILITIES

• Learning ability
  
• Logical thinking
  
• Must be able to influence & motivate peers supervisors & subordinates
  
• Should be selfmotivated selfstarter
  

Benefits