Service Desk Support
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1 - 0 years
Not Disclosed
Salary Not Disclosed
Any Nationality
Male
1 Vacancy
Job Description
- Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner. ists the IMO with daily functions of computer, network and software management for the site and all users.
- Provides immediate response to all customers who come to the Service Desk. Person-to-person interaction involves troubleing, information exchange and help with ticket submission and issues. Excellent interpersonal ss are required.
- Provides telephone customer support for incoming and follow up calls used for initial troubleing.
- May be required to work for 12-hour shifts utilizing Remedy call management software and other tools, to log and manage trouble tickets. Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk.
- Troubles Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007. Troubles all other site authorized software with IMOs and users.
- Creates logon and email accounts using Microsoft Exchange Server and User Manager. Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration.
- Works within a small continuous improvement focused team.
- Tracks and doents work performed to allow accurate reporting of all Service Desk activities.
Employment Type
Full Time
