Student Success Manager
Posted on :
31-05-2024
Employer Active
1 Vacancy
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Job Description
Profile Student Success Manager
About us:
Fireblaze AI School is a part of Fireblaze Technologies which was started in April 2018 with a Vision to UpSkill and Train in emerging technologies. Our innovative approach to education combined with industry experts as instructors ensures that our students are wellequipped to meet the demands of the everevolving technology landscape.
Key Responsibilities:
1. Student Support and Engagement:
- Serve as the primary contact for students addressing queries and concerns promptly.
- Develop strong relationships to foster a supportive learning environment.
- Monitor progress and provide personalized guidance to help students achieve academic goals.
2. Program Management:
- Oversee implementation and delivery of educational programs and services.
- Collaborate with the curriculum team to ensure learning materials meet student needs.
- Organize workshops webinars and engagement activities.
3. Performance Tracking and Reporting:
- Track student performance and engagement metrics to identify improvement areas.
- Prepare reports on student success metrics and provide actionable insights.
- Develop and implement strategies to improve retention and satisfaction based on data.
4. Resource Development:
- Create and curate resources guides and tools to assist students.
- Collaborate with marketing to develop materials highlighting student success and promoting engagement.
5. Collaboration and Communication:
- Work with internal teams to enhance the student experience.
- Communicate regularly with students via email social media and inperson meetings.
Requirements
- Bachelor s degree in education psychology or a related field (Master s preferred)
- Experience in student support advising counselling or related roles in education
- Strong interpersonal and communication skills with diverse groups
- Knowledge of academic advising principles and student development theory
- Excellent organizational skills and ability to manage multiple priorities
- Proficiency in Microsoft Office and student information systems
Benefits
- Competitive salary
- Paid time off
- Professional development opportunities
Experience in student support, advising, counselling, or related roles in education Strong interpersonal and communication skills with diverse groups Knowledge of academic advising principles and student development theory Excellent organisational skills and ability to manage multiple priorities Proficiency in Microsoft Office and student information systems
Employment Type
Full Time
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