Virtual Receptionist....
Virtual ReceptionistCustomer Service
Posted on :
29-05-2024
Employer Active
1 Vacancy
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Jobs by Experience
1-3years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
29-05-2024
Job Description
This is a remote position.
Position Title: Virtual Receptionist/ Customer Service (Part time/ Weekend only)Work Setup: Work From Home
Salary: 10 to 15k as part time
Schedule: 6am to 4pm Phil time
Our client is a dental clinic located in Sydney specializing in both general and cosmetic dentistry. They offer a wide range of services including dental implants porcelain veneers Invisalign and various general dental treatments like root canal therapy and wisdom teeth removal. Their focus is on providing highquality patientcentered care using stateoftheart technology and a compassionate approach.
JOB DESCRIPTION FOR A VIRTUAL RECEPTIONIST/CUSTOMER SERVICE
Responsibilities as a a Virtual Receptionist/Customer Service:
Handle inbound inquiries and route them appropriately ensuring excellent customer service.
Coordinate and schedule appointments between clients and Dentist ensuring all details are accurately entered into the CRM system.
Reconfirm appointments and provide necessary information to clients / Dentist before appointments
Maintain and update client information in the CRM system ensuring data accuracy and completeness.
Address client questions and concerns promptly and professionally ensuring a positive experience. Handle inbound inquiries and book them in for an appointment with our resident dentist ensuring excellent customer service (cannot miss a call has to be answered at first go).
Work closely with the dentist to understand their schedules and priorities.
Qualifications as a Virtual Receptionist/Customer Service:
Previous experience in customer service telemarketing or a similar role is highly desirable.
Experience in using with CRM software is an advantage
Proficient in Microsoft Office Suite especially excel.
Excellent verbal and written communication skills with the ability to engage and persuade potential clients.
Strong organizational skills with the ability to manage time effectively and prioritize tasks.
Ability to build rapport quickly with clients and maintain a friendly positive attitude.
Effective problemsolving skills with the ability to handle objections and address client concerns.
High attention to detail in data entry and appointment scheduling.
Your love for Boomering will jumpstart with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System) Boomering provides a fun rewarding and stimulating environment where worklife balance meets a commitment to foster growth.
Genuinely caring Leadership Team
Competitive salary package
Companyprovided full setup for desktop/laptop with a backup internet
Free preemployment Medical Assessment (T&C apply)
HMO on the first day of hire
15 Vacation Leaves and 5 Sick Leaves
Annual Performance Reviews
Unlimited Employee Referral Incentives
Employee Loan Facilities
Social Clubs and Interest Workshops
Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
Statutory Benefits: Maternity Paternity and Solo Parent Leaves Magna Carta for Women Retirement Benefits OT and Premium Pays
About Boomering:
Boomering is an ISOcertified leading BPO company in Clark Freeport Zone Pampanga.
Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service Transparency Excellence and Partnership) are the framers of our continuing success.
Providing equal opportunities and collaborative culture of excellence Boomering is not just your average BPO. We are here to make a difference.
Futureproof your career and pursue your passion with Boomering! We want career thrillseekers who are committed to growth as much as we are.
Website: boomering.ph
Career Portal:
Facebook and LinkedIn: Boomering Inc.; Boomering Careers
Customer Service, Telemarketing, CRM software, Microsoft Office tools, Data Entry, Appointment Setting
Employment Type
Full Time
Key Skills
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