Dutch Part-time Customer Service Advisor - BARCELONA

If you are passionate about providing topnotch customer service love the thrill of a dynamic work setting and enjoy connecting with people then we want you! Join our team and be part of a company that is all about creating fantastic service experiences for our incredible customers. both from the comfort of your home and within our vibrant office space. Join us in embracing the best of both worlds with our innovative hybrid working model!

Tasks

What will you be doing

• Handle inbound calls and emails in a professional and courteous manner ensuring a positive customer experience.
• Provide accurate and timely information to curators judges the registry and the prosecutors office of the court as well as companies and private individuals using a digital platforms.
• Document all customer interactions meticulously maintaining detailed and accurate records for future reference.
• Collaborate effectively with team members and crossfunctional departments to streamline processes and deliver seamless customer service.

Requirements

What are we looking for

• Nativelevel proficiency in Dutch (spoken and written) is essential.
• Good knowledge of the English language to effectively communicate with colleagues and handle customer interactions.
• A high school diploma or equivalent qualification is required.
• Previous experience in customer service or a related field is a plus.
• Excellent communication skills both verbal and written to interact confidently with customers and provide accurate information.
• Strong problemsolving abilities to address customer inquiries and resolve issues efficiently.
• Proficiency in using computer systems and familiarity with different software applications.
• Availability to work flexible shifts including evenings weekends and holidays to accommodate customer needs.

Benefits

What we offer

• Multicultural fun and friendly work environment
• Hybrid working model
• Internal growth opportunities (amazing opportunities for career progression)
• Staff incentives and reward schemes
• Permanent position and competitive salary
• Unlimited coffee fresh fruit during office days
• Free online Spanish lessons (outside working hours)
• Comprehensive support for mental health and wellbeing Ifeel app

Please submit your resume highlighting your relevant experience and why you would be a great fit for this role.