Customer Support - Travel Concierge

We are seeking a detailoriented and customerfocused individual to join our team as a Travel Concierge. As a Travel Concierge you will be responsible for providing exceptional service to our clients by assisting with travel arrangements reconfirmations and reservations. Your primary objective will be to ensure a seamless and memorable travel experience for our clients.

Responsibilities:

• Ensure all reconfirmations are completed promptly and accurately.
  

• Conduct outbound calls to reconfirm bookings with various suppliers including hotels helicopters trains transfers taxis car rentals and direct suppliers.
  

• Proactively explore options to accommodate advance or urgent reservations based on customer requests.
  

• Verify availability and make bookings for activities hotels & restaurant reservations
  

• Resolve cases within the specified Service Level Agreement (SLA) timeframe
  

• Monitor and respond to incoming emails from clients agencies suppliers or relevant departments.
  

• Create a case for each client request or concern and assign it to the Back Office (BO) with all the necessary documentation and details for efficient resolution.
  

• Monitor incoming and outgoing emails updating tickets or closing them on the Dashboard accordingly.
  

• Foster effective team collaboration in distributing tasks to mitigate the risk of potential backlogs.
  

Requirements

• Exceptional communication skills in Japanese and English adept in both written and verbal communication.
  

• Amenable to work onsite on shifting schedules:
  

• 6:00 AM to 15:00 PM
  

• 9:00 AM 18:00 PM
  

• 15:00 PM 00:00 AM
  

• Demonstrated strength in organizational and timemanagement capabilities.
  

• Proven ability to thrive in a fastpaced environment adept at effectively prioritizing tasks.
  

• Proficiency in utilizing a variety of communication and booking systems.
  

• Prior experience in customer service or a travelrelated role is highly desirable.
  

• Flexibility to work shifts including evenings and weekends as necessary.
  

• Experience in the travel industry particularly with platforms like Expedia is advantageous.
  

• Knowledge or background in Global Distribution Systems (GDS) is a valuable asset.
  

Benefits

• Competitive salary and benefits package.
  
• Opportunity to work on a cuttingedge project with a leading global client.
  
• Collaborative and dynamic work environment.
  
• Professional development opportunities.