Job Title: Desktop/ Asset Management Support
Duration: 14 day(s) will extend for a year
Location: Mechanicsburg PA 17050
In person Interview required.
100% Onsite
Skill:
- Maintain track and prepare Chain of Custody documentation for all endoflife equipment returned for surplus
- Prepare surplus equipment for proper disposal in accordance with DGS / PSDC requirements
- Develop document and initiate processes that involve IT asset installations relocations and changes
- Provide technical guidance on IT assets for procurement documents and agency requisitions preparation
- Respond to Service Desk tickets requiring Level 2 asset management attention
- Experience with ServiceNow
- Provide Level 2 troubleshooting and technical problem resolution related to PC hardware software and peripherals
- Utilize Microsoft Systems Center Configuration Manager (SCCM) to run available hardware and software reports
- Create documentation for technical staff and end user
- Familiar with video conferencing platforms conference room VC setups troubleshooting
- Familiar VMware Virtual Desktop Infrastructure
- Workspace ONE UEM (fka AirWatch WorkspaceOne) to perform administrative tasks such as reporting and compliance for Windows modern managed devices
Description of Duties
- Able to coordinate communicate document track progress and status on initiatives.
- Familiarization with project management concepts
- Responds to managements special requests for asset information.
- Maintains tracks and prepares Chain of Custody documentation for all endoflife equipment returned for surplus.
- Prepares surplus equipment for proper disposal in accordance with DGS / PSDC requirements.
- Recommends and coordinates IT asset replacements upgrades and enhancements schedules.
- Develops documents and initiates processes that involve IT asset installations relocations and changes.
- Provides technical guidance on IT assets for procurement documents and agency requisitions preparation.
- Responds to Service Desk tickets requiring Level 2 asset management attention.
- Provides technical services to analyze recommend and implement proposed new phases of the ServiceNow Asset Management module.
- Processes ServiceNow updates and reconciliations identified through physical inventory reports returned from the field.
- Provide level 2 troubleshooting and technical problem resolution related to PC hardware software and peripherals. Utilizes ServiceNow to identify track and resolve issues.
- Utilizes Microsoft Systems Center Configuration Manager to run available hardware and software reports.
- Create documentation for technical staff and end user.
- Utilizes Microsoft Systems Center Configuration Manager to image laptop and desktop hardware.
- Familiar with video conferencing platforms conference room VC setups troubleshooting.
- Familiar VMware Virtual Desktop Infrastructure
- Utilizes AirWatch WorkspaceOne to perform administrative tasks such as reporting and compliance for Windows modern managed devices.