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IT Support Executive Mumbai
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IT Support Executive....
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IT Support Executive Mumbai

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1 Vacancy
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Jobs by Experience

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1-3years

Job Location

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Mumbai - India

Monthly Salary

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Not Disclosed

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Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

The Opportunity

As a Support Executive you play a crucial role in diagnosing and resolving technical issues ensuring seamless operations for our customers who use our Enterprise software. This role also entails laptop configuration account setup network configuration and support for South Korean Wireless Systems sold in India occasionally requiring onsite supervision.

Responsibilities

Drive technical issue resolution to ensure optimal customer experience.

Accurately log and communicate all issues to end users in a timely manner.

Prioritize and manage customer incidents and service requests effectively.

Document technical knowledge through comprehensive notes and manuals.

Manage laptop configuration account setup and network configuration within the office environment.


Requirements


Key Requirements (Desired Skills & Experience)

Experience: 1 to 2 years of relevant experience in a similar role.


Technical Skills:

Proficiency in Windows and Linux/Ubuntu.

Working knowledge of Office 365 Active Directory printer/scanner troubleshooting and basic network troubleshooting.

Familiarity with MSSQL MySQL and understanding of NoSQL databases.

Understanding of Windows Servers (or other relevant versions) and web servers like IIS and Apache Tomcat.

Experience in enterpriselevel applications and their unique support requirements.

General Skills:

Strong understanding of computer systems mobile devices and various tech products.

Ability to diagnose and troubleshoot basic technical issues.

Familiarity with remote desktop applications help desk and ticketing software.

Excellent communication skills.

Willingness to learn and adapt to new technologies.





Benefits

Salary 24 LPA

Join Rincon India Solutions Pvt. Ltd. a dynamic IT solutions provider with a focus on wireless products catering to various industries including hospitals hotels resorts manufacturing units and more. Our office is located in Mahim Mumbai. We are seeking talented individuals to join our team and contribute to our newly evolving wireless products business vertical.

Please explore more about Rincon India Solutions Pvt. Ltd. by visiting:




Technical Skills: Proficiency in Windows and Linux/Ubuntu. Working knowledge of Office 365, Active Directory, printer/scanner troubleshooting, and basic network troubleshooting. Familiarity with MSSQL, MySQL, and understanding of NoSQL databases. Understanding of Windows Servers (2016, 2019, or other relevant versions) and web servers like IIS and Apache Tomcat. Experience in enterprise-level applications and their unique support requirements

Employment Type

Full Time

Company Industry

About Company

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