IT Support Executive Mumbai

The Opportunity

As a Support Executive you play a crucial role in diagnosing and resolving technical issues ensuring seamless operations for our customers who use our Enterprise software. This role also entails laptop configuration account setup network configuration and support for South Korean Wireless Systems sold in India occasionally requiring onsite supervision.

Responsibilities

Drive technical issue resolution to ensure optimal customer experience.

Accurately log and communicate all issues to end users in a timely manner.

Prioritize and manage customer incidents and service requests effectively.

Document technical knowledge through comprehensive notes and manuals.

Manage laptop configuration account setup and network configuration within the office environment.

Requirements

Key Requirements (Desired Skills & Experience)

Experience: 1 to 2 years of relevant experience in a similar role.

Technical Skills:

Proficiency in Windows and Linux/Ubuntu.

Working knowledge of Office 365 Active Directory printer/scanner troubleshooting and basic network troubleshooting.

Familiarity with MSSQL MySQL and understanding of NoSQL databases.

Understanding of Windows Servers (or other relevant versions) and web servers like IIS and Apache Tomcat.

Experience in enterpriselevel applications and their unique support requirements.

General Skills:

Strong understanding of computer systems mobile devices and various tech products.

Ability to diagnose and troubleshoot basic technical issues.

Familiarity with remote desktop applications help desk and ticketing software.

Excellent communication skills.

Willingness to learn and adapt to new technologies.

Benefits

Salary 24 LPA

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