Service Delivery Manager

Position: Service Delivery Manager

Location: Remote

Duration: 1 Years

Phone & Skype

Client: HCL

Immediate Interview

Minimum Mandatory Skills

AMS program management stakeholder management people management agile HOTS process

Lead the successful implementation of large scale transformative IT programs.

Experienced in leading transformation programs and exposed to the latest digital transformation methodologies and technologies

Excellent oral written and presentation communication skills with ability to present to CLevel

Charter large scale IT investments by facilitating the definition of program objectives success criteria scope governance multiyear schedule and budget.

Define effective program management processes structure roles and responsibilities to the successful execution and delivery of business objectives.

Lead business and IT executives in scope alignment and definition sessions identify program critical success factors and drive mitigation of significant issues and risks.

Manage multiple technical teams providing technology and methodology leadership ensuring the delivery of elegant and innovative IT solutions to high impact business opportunities.

Effectively remove blockers and mitigate project risks maximizing team productivity and ensuring delivery. Job Requirement

Bachelor of Science in CS MIS related technical degree or equivalent work experience with minimum of 5 years of technical work experience.

3 years of experience in managing large scale programs 6 plus years of project and agile management or related experience

Successfully led at least 3 enterpriselevel crossfunctional transformational programs

Experience in Microsoft D365 preferred.

Ability to drive work independently identifying solutions moving them to implementation and developing longrange strategies.

Develops maintains and strengthens partnerships with others inside and outside the project team who provide decision making information or support.

Achieves positive outcomes by identifying common interests clarifying differences and achieving consensus or compromise.

Communicates a clear vivid inspiring and relevant description or picture of project benefitsvalue to the customer.

Works to improve and reinforce performance in others; facilitates their skill development by providing clear specific performance feedback and making or eliciting suggestions for solutions performance improvement.

Calculates team velocity ensures visibility by graphically charting iteration progress and applies strong facilitation skills ensuring team is continuously adapting and improving their productivity.

Demonstrates mastery in all aspects of Project Management plandriven methodology including: o Scope Management o Schedule Management o Financial Management o Issue Risk Management o Vendor Contract Resources Management o Execution Governance Steering Committees Monitoring and Control

Well versed with SW development and SAFE Agile practices

Strong business acumen and familiarity with broad range of business processes beyond those impacted project