Patient Care Executive
Posted on :
22-05-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Primary Responsibilities:
Handle inbound calls from patients addressing their inquiries concerns and appointment requests.
Provide accurate and clear information regarding clinical services policies and procedures.
Ensure a compassionate and patientcentric approach in all interactions. Receive patients with warmth and provide a comfortable atmosphere for assessment and treatment.
Provide info related to services and tariff to the patients.
Coordinate and schedule appointments for patients based on their medical needs and the availability of healthcare providers.
Fix schedule reschedule or cancel appointment based on patient and clinicians availability.
Collaborate with various departments to manage and update appointment schedules efficiently.
Assist in updating and maintaining patient records ensuring accuracy and compliance with privacy regulations.
Maintain data related to financial transactions patient flow and individual patients visits.
Retrieve and provide relevant medical information to authorized personnel as needed.
Collect patient testimonials and feedback as per organisational policy.
Track patients journey from lead status to discharge and followups
Conduct followup calls for appointment reminders postvisit feedback and other patientrelated matters.
Convert lead to consultation and consultation to package.
Communicate effectively with healthcare professionals nurses and administrative staff to facilitate coordinated patient care.
Relay relevant information to the appropriate departments for prompt action.
Ensure that all interactions comply with healthcare industry standards ethical guidelines and confidentiality regulations.
Strive for continuous improvement in call handling processes and customer service.
Familiarity with electronic health record (EHR) systems and other healthcarerelated software.
Ability to navigate and update patient information accurately.
Collaborate with other call center executives administrative staff and healthcare professionals to achieve common goals.
Participate in training sessions and share knowledge for the overall improvement of the team.
Adherence to organizational policy.
Communication, Patient Care, Empathy, CRM, Inter Personal.
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
