Patient Care Executive
نُشرت في :
22-05-2024
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
Primary Responsibilities:
Handle inbound calls from patients addressing their inquiries concerns and appointment requests.
Provide accurate and clear information regarding clinical services policies and procedures.
Ensure a compassionate and patientcentric approach in all interactions. Receive patients with warmth and provide a comfortable atmosphere for assessment and treatment.
Provide info related to services and tariff to the patients.
Coordinate and schedule appointments for patients based on their medical needs and the availability of healthcare providers.
Fix schedule reschedule or cancel appointment based on patient and clinicians availability.
Collaborate with various departments to manage and update appointment schedules efficiently.
Assist in updating and maintaining patient records ensuring accuracy and compliance with privacy regulations.
Maintain data related to financial transactions patient flow and individual patients visits.
Retrieve and provide relevant medical information to authorized personnel as needed.
Collect patient testimonials and feedback as per organisational policy.
Track patients journey from lead status to discharge and followups
Conduct followup calls for appointment reminders postvisit feedback and other patientrelated matters.
Convert lead to consultation and consultation to package.
Communicate effectively with healthcare professionals nurses and administrative staff to facilitate coordinated patient care.
Relay relevant information to the appropriate departments for prompt action.
Ensure that all interactions comply with healthcare industry standards ethical guidelines and confidentiality regulations.
Strive for continuous improvement in call handling processes and customer service.
Familiarity with electronic health record (EHR) systems and other healthcarerelated software.
Ability to navigate and update patient information accurately.
Collaborate with other call center executives administrative staff and healthcare professionals to achieve common goals.
Participate in training sessions and share knowledge for the overall improvement of the team.
Adherence to organizational policy.
Communication, Patient Care, Empathy, CRM, Inter Personal.
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
