Senior Program Manager
Posted on :
20-05-2024
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1 Vacancy
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Job Description
- This role requires performing dive deeps to ambiguous problems, identifying and scoping large programs, managing program timelines, and communicating to senior management on status, risks, and process/product changes. Cross-team coordination, program management and executive presentation skills are essential.
Key job responsibilities
- Drive cross-functional strategic initiatives to continuously improve customer experience.
- Performing dive deeps into the multiple elements that govern the decision making to launch or expand programs.
- Working closely with the central program teams and operation stakeholders, understanding their strategies and processes for improving customer inputs
- Working closely with product teams to see through the product interventions needed for the program to scale and have a substantial impact on customer inputs
- Working closely with operations, finance and category teams to manage short term commitments to overall goals, and making sure they stay on track.
- Benchmarking programs/practices with the best in class (internal and external), and using it to own and influence the long-term vision.
- Innovating to improve customer experience, and relentlessly working towards contributing to the profitability goals of category.
- We are open to hiring candidates to work out of one of the following locations:
Bengaluru, KA, IND
Basic Qualifications
- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of program or project management experience
- 5+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements
- Preferred Qualifications
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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