RTO Admin Officer ZR373JOB
RTO Admin Officer ZR373JOB
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1-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This is a remote position.
Job Overview
- Act as the main point of contact for learners addressing and resolving a variety of academic and supportrelated issues.
- Administer and manage the enrolment process ensuring accurate and timely registration of learners.
- Monitor and support learners progression throughout their studies providing guidance and assistance as needed.
- Maintain and update learner databases ensuring all records are accurate timely and reliable.
- Deliver highquality learner experiences and services striving to achieve high levels of learner satisfaction.
- Engage with a diverse range of people including external community members stakeholders and internal team members.
- Uphold high standards of business and administrative practices in line with established principles.
- Communicate effectively both verbally and in writing with learners team members and other stakeholders.
- Support quality assurance processes and contribute to continuous improvement initiatives.
- Utilize IT and technical skills to support administrative tasks and learner management systems.
Requirements
Essential Skills and Experience:
- Strong ability to relate to and engage with a diverse range of people.
- Demonstrated ability to provide quality learner experiences and services aiming for high levels of learner satisfaction.
- Highquality business and administrative skills adhering to established business principles and practices.
- Commitment to accuracy timeliness and reliability in maintaining databases.
- Welldeveloped written and verbal communication skills including active listening and empathy.
- Degree qualification preferably with experience studying on campus at a Western college or university.
- Experience within a Registered Training Organization (RTO) or similar educational environment.
- Exceptional attention to detail.
- Proficient IT and technical skills.
- Customerfocused approach with strong problemsolving and criticalthinking abilities.
Preferred Qualifications:
- Previous experience in a similar learner support role.
- Knowledge of educational systems and learner management platforms.
- Experience in quality assurance and continuous improvement processes.
Personal Attributes:
- Empathetic and supportive demeanor.
- Proactive and selfmotivated.
- Ability to work collaboratively within a team.
- Strong organizational skills with the ability to multitask and prioritize effectively.
Benefits
- Fixed Dayshift schedule
- Permanent Work from Home
- Companyprovided laptop
- Competitive Monthly Salary
- HMO on Day 1 with free dependent every year
- 100% Cash conversion of unused leave credits
- Loyalty and birthday gifts
- Worklife balance
- Grab evouchers every month
- Monthly employee engagements
Employment Type
Full Time
