Guest relationship manager
Guest relationship manager
Posted on :
19-05-2024
Employer Active
1 Vacancy
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Job Description
a guest relations manager also frequently referred to as a guest relations coordinator or guest relations specialist is tasked with a wide variety of responsibilities including: Managing guests experiences. Greeting and checking in guests as they arrive. Ensuring guests have a pleasant experience.
Requirements
Greeting guests upon arrival and making them feel welcomed. Administering checkins and checkouts. Providing front desk services to guests. Assigning rooms and taking care of administrative duties.
Benefits
Some of the benefits they can enjoy include: As a company having a wellrun guest relations program can help increase revenue by reducing cancellations and complaints. This means that more money is retained for the hotel or resort as opposed to losing it.
meeting with clients virtually or during sales visits. demonstrating and presenting products. establishing new business. maintaining accurate records. attending trade exhibitions, conferences and meetings. reviewing sales performance. negotiating contracts and packages.
Employment Type
Full Time
Key Skills
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