IT Support Technician

We are looking for an experienced IT Support Technician in monitoring network security VoIP and cloud solutions for our San Jose CR office location.

Job Responsibilities & Duties

• Monitor IT infrastructure including network VoIP and security devices.
• Monitor cloud environment to support Microsoft Windows desktop and servers.
• Assist and support in IT ticket resolutions.
• Collaborate with IT team members to ensure overall quality and efficiency.

Job Qualifications & Skills

• Experience using IT Monitoring Tools like Endpoint Manager PRTG or Zabbix.
• 2 years of networking and security support using FORTINET solutions.
• 2 years of support in VMWARE and CITRIX cloud environment.
• 2 years of support in Microsoft Windows desktops and servers.
• 1 years of support in VoIP environment using Cisco Unified Communication.
• 1 years of support in Microsoft Exchange Server.
• Strong verbal and communication skills both in English and Spanish.
• Strong collaborative skills to work with collaborative tools like Microsoft TEAMS.

Good to Have

• Experience working with Microsoft PowerShell or Linux Shell.
• Being able to run and finish asynchronous tasks.
• Knowledge of using AI tools like ChatGPT or Microsoft Copilot.
• Experience with agile methodologies like SCRUM.

Remote Work :

No