- Responding to client support requests.
- Contacting clients to find out the nature of the problem.
- Traveling to the client s location or connecting via remote link.
- Troubleshooting hardware and software issues.
- Installing and maintaining hardware and computer peripherals.
- Installing and upgrading operating systems and computer software.
- Troubleshooting networking and connection issues.
- Advising on software or hardware upgrades.
- Providing basic training on computer operation and management.
- Completing job reports and ordering supplies.
Requirements
- Proven work experience as Desktop Support Engineer or Support Technician.
- Advanced knowledge of computer hardware systems chipsets memory modules and peripherals.
- Knowledge of popular operating systems software applications and remote connection systems.
- Good written and verbal communication skills (Turkish and English).
- Proficient in providing meeting/event support for VIP users.
Customer Service Desktop Support Technical Mobile Device Hardware Troubleshooting Vendor Management Information Technology Macintosh Deployment Windows Server Ticketing Systems Switches VPN LAN