Key Responsibilities:
Training Development and Delivery:
- Design and develop comprehensive technical training programs including curriculum materials and handson exercises.
- Conduct training sessions inperson online and through blended learning approaches.
- Assess training needs and tailor programs to address specific skill gaps and organizational requirements.
- Stay updated with the latest industry trends and incorporate relevant technologies into training programs.
Assessment and Evaluation:
- Develop assessment tools to evaluate the effectiveness of training programs and measure learner performance.
- Provide constructive feedback and coaching to trainees to enhance their technical competencies.
- Analyze training outcomes and report on the success of training initiatives making recommendations for improvement.
Collaboration and Support:
- Collaborate with subject matter experts instructional designers and other stakeholders to ensure the accuracy and relevance of training content.
- Support the onboarding process for new hires by delivering orientation and foundational technical training.
- Serve as a technical resource and mentor to trainees offering guidance and support as needed.
Continuous Improvement:
- Conduct regular reviews of training materials and methods to ensure continuous improvement and alignment with industry standards.
- Gather feedback from trainees and stakeholders to refine and enhance training programs.
- Participate in professional development opportunities to maintain expertise in technical training and instructional design.
Qualifications & Desired Skills
Qualifications:
- Education: Bachelors degree in Computer Science Information Technology Engineering or a related field. Relevant certifications or equivalent work experience may be considered.
- Experience: Minimum of 35 years of experience in a technical role with at least 2 years in a training or instructional capacity.
- Proven track record of developing and delivering technical training programs.
Skills:
- Two years of enterprise service desk experience.
- Knowledge of Microsoft Windows T and Windows 10
- Two or more years of IT or related experience.
- Knowledge of active directory
- Knowledge of exchange management console
- VPN troubleshooting experience.
- Knowledge of Microsoft Office
- Experience with a high volume fast paced environment.
- Proven experience as a customer support representative
- Computer literate with solid understanding of standard tool
- Excellent presentation communication and interpersonal skills.
- Ability to explain complex technical concepts in a clear and understandable manner.
- Proficiency with elearning platforms and tools (e.g. LMS webinar software authoring tools).
Preferred Qualifications:
- Advanced certifications in relevant technical fields (e.g. CompTIA AWS Certified Trainer Microsoft Certified Trainer).
Remote Work :
No