Cross Border Executive Communication Center Staff

1. Perform daily operational International Medical Assistance cases

2. Obtain medical reports invoice and/or supporting documents from providers to relay to client/ related departments

3. Aid in transmission between related department/client to the designated provider via email and administration platform

4. Analyze interpret and translate clients request to relay to provider

5. Placement of Guarantee of Payment in designated provider 6. Work in alignment with SOP and regulations of the Department

7. Work closely with Team members to provide the necessary and best services for Clients

8. Verify case client and members eligibility 9. Verify and check on whether the expenditures are aligned with the invoice generated

10. Contact via phone and escalate urgent request to provider for complaint resolution (Ad hoc)

Remote Work :

No