Medical Information Specialist
Posted on :
13-09-2024
Employer Active
1 Vacancy
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Job Description
- Answer calls in a courteous, professional manner using predefined answers/resources
- Handle customer queries by providing balanced, accurate and non-promotional information
- Identify interactions containing adverse events and/or product quality complaints and handle these according to appropriate procedures
- Accurately record all interactions into the required database following Good Documentation Practices
- Escalate all inquiries without predefined answers according to defined processes
- Utilise computer technology to handle high call volumes ensuring optimal customer satisfaction
- Share effective methods and practices with colleagues to continuously improve daily processes
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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