Infrastructure Operations Manager - EMEA

Summary: The EMEA Infrastructure Operations Manager will oversee and optimize infrastructure operations services across multiple data centers and sites in EMEA. This role involves direct interaction with managed service providers ensuring the strategic direction and efficient management of operational activities. The incumbent will serve as a key liaison between Client and its service providers responsible for maintaining operational excellence adherence to ITIL processes financial management and driving continuous improvement initiatives encompassing general hosting and cloud duties.

Key Responsibilities:
1. Serve as a point of escalation for resolving complex issues and requests from the business community especially pertaining to incident management processes across all hosting and cloud services.
2. Lead change management approvals within the environment ensuring minimal disruption to operations for all critical hosted services.
3. Oversee and ensure the effectiveness of ITIL processes including Service Catalog Management Availability Management Capacity Management Service Level Management Asset Management Release Management and Configuration Management covering both SAP and other hosted environments.
4. Manage service targets to meet agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) across all hosting and cloud services.
5. Accountable for financial management including achieving annual capital and expense spending targets for all critical hosting infrastructure collaborating with managed service providers to meet financial commitments.
6. Provide feedback on supplier performance to the supplier management teams covering all aspects of hosting and cloud services.
7. Collaborate with Architect teams to develop IT standards and strategy ensuring alignment with hosting and cloud requirements.
8. Assist in testing disaster recovery and business continuity plans for hosted services.
9. Approve and allocate funding for service requests prioritizing based on business impact for hosted environments.
10. Oversee infrastructure components including compute operating systems active directory storage virtualization networking WAN and cloud technologies for general Data Centre and local hosting environments.
11. Lead server migration projects and ensure successful execution for hosted services.
12. Implement and manage backup and monitoring software solutions ensuring comprehensive coverage for all hosted systems.
13. Utilize expertise in VMWare ESXi technologies to optimize infrastructure performance for both hosted workloads.
14. Demonstrate proficiency in data center architecture design development and operations across all Client EMEA hosting environments
15. Foster a teamoriented and collaborative work environment emphasizing crossfunctional collaboration for all hosted services.
16. Keep abreast of industry trends and best practices to drive continuous improvement across all hosted services.

Qualifications:
1. bachelors degree in computer science/engineering Information Systems or related field.
2. Minimum 5 years of relevant work experience in infrastructure operations and management.
3. Proven expertise in hosting network and cloud platforms.
4. Strong knowledge of maintaining Windows and Linux environments.
5. Experience with project management methodologies and tools.
6. Industry IT certifications (e.g. ITIL VMware AWS) are advantageous.
7. Excellent leadership communication and interpersonal skills.
8. Ability to conceptualize plan and document effectively.
9. Demonstrated ability to promote a culture of collaboration and teamwork.