78005 Partner Enablement Manager

Job Description

Partner Enablement Manager Role Summary

You will be responsible for enabling our partners to acquire customers into their ESG Services or referral Programmes. You will work closely with other members of the team and our partners to ensure that our company s goals of 1500 customers are acquired through the programme by the end of March 25.

As a senior member of the team a proactive and creative approach with our partners is expected to assist them in driving customer onboarding. Regular scheduled onsite meetings to maintain the partners focus partner customer meeting support specific collateral internal training webinars events user groups videos etc are some of the activities we anticipate being deploying.

New Partner onboarding Part 1 (TDH Assessments and deliverables)

Each new partner is taken through our TDH Transform Programme successful delivery of this will be overseen by Partner Enablement Manager. A review of the current onboarding process should be completed and then industrialised to ensure the roles and responsibilities are fully understood by all team members. Implementation of controls to ensure smooth delivery is key.

Working with the TDH and Partner marketing teams to create and advise on a project plan to:

• Update their website.
  
• Agree Social Media content.
  
• Customer communication
  

New Partner onboarding Part 3 (Customer Awareness Programme)

Working with the TDH and Partner marketing teams to create and advise on a project plan to:

• Deliver general content diary.
  
• Deliver targeted (sector) content delivery.
  
• Events
  
• Webinars
  
• Other (defined by Partner Enablement Manager)
  
  

Existing and New Partner Account Management

A formal process and set of activities will need to be defined to create an efficient scalable process that can be deployed as new Partner Enablement team members join. Creation of this process will be the responsibility of the Partner Enablement Manager.

It is critical that included into this process is a formal feedback loop is created for the TDH research and marketing teams to ensure TDH we continue to provide the best and relevant services to our partners ensuring their success.

Key Activities:

• On site Partner Engagement
  
• Domain expertise support for Partners (through selfeducation and TDH Research training)
  
• Oversight of domain content
  
• Partner Customer Analysis identify most likely targets
  
• Data analysis and feedback to TDH and Partner on Partner customer website engagement
  
• Data analysis and feedback to TDH and Partner on Partner Customer Communication (how effective is it).
  
• Webinar management
  
• Event Management
  
• Other (as defined by Partner Enablement Manager)