Reservations Agent - Crowne Plaza Muscat OCEC - Crowne Plaza Hotels amp Resorts

We are looking for detailoriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services including answering customers questions making travel suggestions and booking rooms and tickets. To be successful as a Reservation Agent you must be able to work with minimal supervision and have excellent customer service skills. Additionally you should be able to upsell and have excellent knowledge of deals and savings available to customers.

YOUR DAYTODAY

• Assisting and advising customers who may be choosing from a variety of travel options.
• Making reservations for customers based on their various requirements and budgetary allowances.
• Checking the availability of accommodation or transportation on the customers desired travel dates.
• Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
• Processing payments and sending confirmation details to customers.
• Sorting out any issues that may arise with bookings or reservations.
• Selling and promoting reservation services.
• Answering any questions customers might have about the reservation process.
• Upselling when appropriate by informing customers of additional services or special packages such as tour tickets travel insurance or upgraded seats/accommodations.
• Providing support to customers who may need to amend or cancel a reservation.

WHAT WE NEED YOU

• High school diploma.
• Experience working in sales or public relations preferably in the hospitality or travel industries.
• Customerservice experience.
• Excellent written and verbal communication skills.
• Multitasking and timemanagement skills with the ability to prioritize tasks.
• Proficient in microsoft office suite.
• Data entry experience.
• Flexible working hours.

WHAT YOU CAN EXPECT FROM US

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best worklife including a full uniform impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race color religion sex sexual orientation gender identity national origin protected veteran status or disability. We promote a culture of trust support and acceptance. Always welcoming different backgrounds experiences and perspectives.

IHG gives every member of the team the room they need to belong grow and make a difference in a collaborative environment. We know that to work well we need to feel well both inside and outside of work and through our wellbeing framework we are committed to supporting wellbeing in your health lifestyle and workplace.

So join us and youll become part of our evergrowing global family.

At IHG weve made a promise. As one of the worlds leading hotel groups were here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome cared for recognised and respected wherever they are in the world. Want to be part of the journey

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business pleasure or a blend of both. Weve thoughtfully designed our spaces to encourage support and celebrate great connections. Were also big on meetings and events a trusted and valued partner for connecting both domestic and global groups alike.

Dont quite meet every single requirement but still believe youd be a great fit for the job Well never know unless you hit the Apply button. Start your journey with us today.