Shop Manager

Job Summary • Solve critical store operational problems including customers’ complaints, in order to ensure operational effectiveness and to increase customers’ satisfaction • Assist in recruiting and selecting shop staff by verifying job-fit and team-fit of candidates • Manage annual allocated budget by monitoring expenditure up to set limits, optimising and reducing costs where possible and reporting variances versus budget • Ensure the stock is effectively measured and controlled and manage order placement activities to maximise sales and meet stock performance objectives • Monitor the shop hourly revenue and prepare staff schedule accordingly in order to ensure that the Shop/Department manpower is effectively matched to operational requirements in a cost effective manner • Prepare management information reports on store performance in order to allow informed decision making • Ensure the effective communication of sales plans and targets to the Shop/Department team, managing performance, developing and motivating employees, in order to ensure the highest levels of performance and the achievement, or exceeding, of sales targets • Evaluate on a bi-yearly basis the performance of the Customer Service Manager (for Virgin only), the Assistant • Manager, Department Manager, Sales Associates ,Cashiers and Stock Keepers as per company guidelines • Manage Shop events and marketing activities by ensuring proper coordination with suppliers, media, and other concerned parties • Perform other shop related activities such as overseeing the shop merchandising, verifying the cleanliness, display and maintenance of the Shop window, placing orders and other Qualifications, Experience, Knowledge • Bachelor’s Degree • 3 years of experience in a managerial role • Previous experience in the industry/retail is a major plus • Strong knowledge and understanding of store operating procedures • Fluency in English • Proficiency in MS Office • Strong product knowledge Competencies • Commercial Understanding • Communication Skills • Customer Focus • Developing and Motivating Others • Driving and Achieving Results • Decision Making • Strategic Thinking