Account Manager

Roles and responsibilities

• Account Management:

- Act as a liaison between Snoonu and its partners.

- Ensure partners receive the best offers and promotions.

- Convert brands to Snoonu Delivery and encourage the use of last-mile services.

• Data and Documentation:

- Update documents and share accurate data.

- Perform data analysis and create presentations.

-Ensure financial updates and necessary documentation are provided to finance.

• Sales and Revenue Generation:

- Sell non-commission revenue services.

- Promote marketing tools and studio services.

- Design and execute campaigns based on market trends.

• Relationship Building:

- Build and maintain strong relationships with decision-makers.

- Organize and participate in partner meetings, lunches, and events.

- Represent Snoonu in official channels and at events.

• Partner Education:

- Educate partners on operations, escalation matrices, and business impact.

- Ensure partners understand takeaway, drive-through, and other relevant processes.

- Facilitate training sessions and provide relevant materials to minimize cancellations.

• Negotiation and Communication:

- Negotiate and convince partners effectively and respectfully.

- Communicate with all stakeholders and maintain a professional demeanor.

- Use WhatsApp Business for work communication, with automated replies after hours.

• Tracking and Reporting:

- Track and report on partner performance and campaigns.

- Secure work data and prepare for fluctuations in orders.

- Provide regular updates to the Head of Partnership.

• Market Understanding:

- Stay informed about market trends and competitor activities.

- Utilize market knowledge to provide valuable insights to partners.

- Initiate projects and suggest improvements from a partner’s perspective.

• Team Collaboration:

- Work closely with the operations team to resolve partner issues.

- Collaborate with the finance team to ensure smooth financial operations.

- Share knowledge and techniques with the team.

• Additional Expectations:

- Attend company events and dinners.

- Handle cancellations and refund disputes.

- Organize and prepare for leave, including handover of work phone and contacts.

- Block calendars ahead of time for vacations and notify partners of absences.

Desired candidate profile

Be Customer Obsessed - “Focus on the customer and all else will follow.”
Act with Integrity - “We are honest, ethical, and trustworthy in everything we do.”
Be Curious and Creative - “We constantly innovate and create solutions to bring a lasting positive impact.”
Lead by Example and Take Ownership - “Be the change you want to see and take ownership.”
Work Smart and Deliver Results - “You can do more by doing less, better, and faster.”
It's all about people - “Be a Team player, together we are stronger.”

Strong business acumen and knowledge.
Excellent negotiation and communication skills.
Ability to build and maintain relationships with key stakeholders.
Proficiency in data analysis and presentation.
Understanding of marketing trends and campaign design.
Team player with a go-getter attitude.