Marketplace Manager

Roles and responsibilities

Operations Management

• Lead and supervise the day-to-day operations of the warehouse, including order fulfilment, inventory management, and logistics.
• Implement and optimize operational processes/warehouse layout to enhance operational efficiency & productivity.
• Collaborate with cross-functional teams to streamline operations and resolve any operational challenges.
• Expiry Management (FIFO, RTV, Wastage Management, Damage Handling)

2. Quality Assurance

• Maintain high-quality service standards for marketplace deliveries, ensuring accuracy and timeliness.
• Implement and enforce quality assurance protocols to improve customer satisfaction & minimize post-delivery complaint rate.
• Conduct regular audits to ensure compliance with quality standards and operational procedures.

3. Vendor Relations

• Build and maintain strong relationships with vendors/merchants, serving as the primary point of contact from Ops.
• Collaborate with merchants/vendors to optimize stock inbounding, inventory management and order processing.

4. Stakeholder Management

• Work closely with commercial, product, logistics, & finance teams to ensure smooth and seamless operations.
• Foster a positive and collaborative work environment, leading by example and promoting teamwork and cooperation.

5. Facility Management

• Oversee facility maintenance to ensure a safe and functional working environment for the team.
• Coordinate with external vendors and service providers for facility-related services, such as cleaning, air conditioning, maintenance, and repairs.
• Implement measures to optimize facility utilization and minimize operational disruptions.

6. Learning and Development (L&D)

• Develop and implement training programs for store staff to enhance their skills and knowledge.
• Identify L&D needs and opportunities for continuous improvement within the team.
• Foster a culture of learning and development, encouraging employees to pursue growth opportunities and career advancement.

7. Data Analysis

• Utilize data analytics to monitor operational performance metrics, identify areas for improvement and implement changes.
• Implement strategies to enhance operational efficiency and customer satisfaction.
• Provide regular reports and updates to management on key performance indicators and operational insights.

8. Team Management

• Manage & direct the on-ground operations team to ensure seamless operations.
• Set and monitor key performance indicators (KPIs) related to operational efficiency, customer service, and team performance.
• Develop and implement employee development plans and conduct skill gap analysis to identify training needs.
• Drive efficiency gains and ensure effective interdepartmental communication to achieve organizational goals.

Desired candidate profile

• At least bachelors in Supply Chain Management, Business Administration or a related field.
• 2-4 years of proven experience in operations & carrier management, preferably in the e-commerce industry.
• Familiarity with supporting vendor relationships & participating in supply term negotiations.
• Someone who is always curious to learn.
• Solution-oriented & a problem solver.
• Strong ability to analyze & utilize data to drive decision making & process improvement.
• Strategic, analytical & tactical abilities to navigate the space & breed new ideas.
• Fluency in English, both written & spoken (Arabic will be a big plus)
• Experience working with inventory management/warehouse management systems (preferably Odoo Enterprise)
• Experience working with 3PLs & Transportation providers.
• The ability to build & supervise a team & engage team members within a dynamic e-commerce environment .
• Experience in both in-stock and consignment inventory models