Ecommerce Order Assistant

Unlock Global Opportunities from Home Elevate Your Career Today!

Our client is a pioneering force in the world of performance apparel. For over three decades they have been crafting custom designs for dance teams cheerleaders synchronized skaters and artistic athletes across the globe. Joining our clients team means becoming part of a legacy built on highquality stylish designs and exceptional durability. As a member of their dedicated workforce youll enjoy the benefits of being associated with an industry leader. Its an opportunity to work with a company committed to providing not only the finest apparel but also the best possible customer service fostering professional growth and a vibrant global community of artists and athletes.

As an Ecommerce Order Assistant your primary responsibilities include processing customer orders to complete transactions from the webstore to our client s ERP system. This involves setting up the necessary files for order processing ensuring a seamless and efficient workflow.

• Process online orders ensuring that data is entered within the same day and with 96% accuracy and that sketches are set up before sending it for a quality assurance check.
  
• Complete illustration requests within the same day.
  
• Professional and timely communication with customers both via email and website chat function.
  
• Flag and escalate order issues and review data for discrepancies.
  
• Other duties as assigned by manager.
  

Requirements

What s required to get hired

• Ability to multitask in a fastpaced and quickly changing environment.
  
• A strong attention to detail and organized.
  
• Effective communicator both verbally and in writing.
  
• Collaborates professionally with customers and staff.
  
• Customer focused and friendly.
  

Education and Experience:

• A college degree or significant progress towards a college degree required preferably in business administration for apparel or design areas.
  
• A background in dance and fashion preferred.
  

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
  
• Must be able to lift up to 15 pounds at times.
  

Additional Considerations:

• Wage is dependent on experience.
  
• Fulltime position of 40 hours per week 8:305:00 Monday Friday EST
  
• Classification: NonExempt
  
• Reports to: Customer Service Manager
  

Benefits

Why choose us

• Day 1 HMO coverage
  
• Competitive Package
  
• Permanent WFH arrangement
  
• Prime office location
  
• Standard government and Emapta benefits
  
• Total of 20 annual leaves to be used on your own discretion
  
• Fun engagement activities for employees
  
• Mentorship and exposure to global leaders and teams
  
• Upskilling through Emapta Academy
  
• Career growth opportunities
  
• Diverse and supportive work environment
  

Who are we

Discover a world of possibilities at Emapta where your career takes flight in stability and growth. Join a team that thrives on camaraderie supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration innovation and personal development. We provide you with the platform for your success empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success Emapta offers a stable foundation for your career. Team up with likeminded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

#EmaptaExperience