Online Sales Engineer

The Main Objectives of thePosition:

• Primary responsibility for meetingthe sales objective of converting leads & prospects to active customers who make purchase through the Online Shop platform with the aim of growing Online Sales Channel.
• Operationally focused primarily responsible to meet the sales objective of converting leads/prospects to online customers through direct selling. This personnel will be implementing direct sales tactics to manage customer relationships and needs at the aim of achieving revenue targets.

Key Accountabilities:

• Successful conversion of quotations to orders via Online Shop from leads prospects & customers in the Online Sales Channel.
• Plan & organise outbound calls as part of daily sales routine to promote Online Shop for Online Sales Channel customers.
• Implement direct sales selling skills to manage customer relationships & needs.
• Handles situations which may require adaptation of response or extensive research according to customer response.
• Uses a computerized system for tracking information gathering and/or troubleshooting.
• Follow through lead nurturing process to assist customers onboarding to the Online Shop platform.
• Attend to inquiries and assist the customers in resolving problems with the goal of onboarding customers to make purchase via Online Shop which requires extensive knowledge of products & knowledge of the company with problemsolving skills.
• Plan daily sales activities using CRM (Customer Relationship Management) & other relevant applications as sales support tools.
• Support market development through effectively guiding customers to desired channel.
• Actively promote the Online Shop platform to the customers in his/her area of responsibility.
• Represent the brand at the point of customer contact.
• Excellence in telecommunication email communication & virtual selling skills in daily sales routine using digital media.
• Able to liaise with interdepartments on customer matters.

Educational Background:

• Vocational education (bachelors degree) preferred in technical engineering (Mechatronics Electrical Mechanical).
• Microsoft Office CRM (Customer Relationship Master).
• Fluent in English and respective local language skills.

Professional Knowledge and Experiences:

• Preferably 3 4 years of relevant working experience
• Strong performance and problemsolving orientation
• Openness and Flexibility
• Customerorientated and analytically strong
• Ability to work under pressure and multitasking
• ProActive attitude
• Able to work independently and in a team
• Highly organized even in a scaleup environment
• Resultdriven and selfmotivated
• Experience in direct handling of customers ideal in a virtual/digital environment
• Experience in ecommerce concept