Senior Program Manager

About EVA Global

EVA Global is the leading electric vehicle managed services provider committed to ensuring the reliability availability and accessibility of your EV charging infrastructure. We are the industrys partner of choice for maximizing charger uptime and utilization. With our technology platform EVA Global offers a specialized managed service solution from multilingual enduser and technical support to complete infrastructure management services. Enabling our partners to concentrate on their core business and augment it by offering a charging opportunity.

Headquartered in Finland EVA Global has operations centers in Spain Portugal and Malaysia serving 70 partners in three continents. The company comprises more than 360 employees and we continue to grow. The company currently maximizes the uptime and availability of 1M partner charge points solving 120K monthly cases and serving 2.6M EV drivers in 15 languages.

Role Overview

As a Project Manager within our Customer Operations team you will be responsible for overseeing the planning coordination and execution of initiatives aimed to support our customers as they introduce new services or enhance existing ones across various regions and markets. This role demands a problem solving mindset strong project management skills and the ability to collaborate effectively with crossfunctional teams internally and with the customer to ensure successful implementation and adoption of services.

Key Responsibilities

As a Program Manager within our Customer Operations team you will be responsible for overseeing the planning coordination and execution of initiatives aimed to support an automotive Original Equipment Manufacturer (OEM) as they introduce new services or enhance existing ones across various regions and markets.

This role demands a problem solving mindset strong project management skills and the ability to collaborate effectively with crossfunctional teams internally and with the OEM partner to ensure successful implementation and adoption of services.

Key Responsibilities

Strategic Planning

• Work with OEM partner in the refinement of the strategy to introduce new services or expand existing services into multiple markets.
• Understand and document the challenges and opportunities for each target region.
• Collaborate with stakeholders to understand and provide goals objectives and key performance indicators (KPIs) for the service rollout and development.

Project Management

• Create comprehensive Project plans outlining timelines and deliverables for each market.
• Coordinate with internal teams (operations customer success IT engineering finance) and Auto OEM partner to ensure alignment and accountability.
• Monitor Project progress identify and communicate potential risks or obstacles and implement mitigation strategies to keep initiative on track.
• Document standard and market specific process and technology flows

CrossFunctional Collaboration

• Be the point person at EVA Global to facilitate communication and collaboration between various groups (at OEM HQ and within the markets) involved in the service rollout ensuring alignment with overall objectives.
• Work closely with regional team to tailor strategies and approaches according to market specific needs.
• Foster a culture of teamwork and accountability to drive collective success across all stakeholders.

Stakeholder Manager

• Serve as the primary point of contact for technical escalations providing expertlevel support to resolve complex technical issues.
• Build and maintain strong relationships with each market and HQ acting as a trusted advisor and advocate for their technical needs.
• Implement processes for efficiently triaging prioritizing and resolving project related issues.

Qualifications

• Demonstrated the ability to build and maintain strong relationships with stakeholders acting as a trusted advisor and advocate for their technical needs.
• Strong organizational and Project management skills to manage multiple tasks timelines and deliverables across various markets and regions effectively.
• Excellent communication interpersonal and leadership skills with the ability to effectively collaborate with crossfunctional teams and senior stakeholders both internal and external.
• Adaptable to tailor strategies and approaches according to marketspecific needs and changes in project requirements.
• Resultsoriented mindset with a passion for delivering outstanding customer experiences and driving continuous improvement initiatives.

EVA Global is an equal opportunity employer. We do not tolerate any forms of discrimination based on race color religion marital status age national origin ancestry gender sexual orientation identity or expression. We are proud to have an exceptional multicultural team and all matters relating to employment are based on merit competence and ethics.