German-speaking Remote Customer Agent
German-speaking Remote Customer Agent
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Job Description
Role Overview: Engage with highprofile clients of a leading European digital bank providing expert financial advice and introducing cuttingedge banking products with attractive returns.
Key Responsibilities:
- Deliver exceptional customer support via calls emails WhatsApp and chat platforms for banking clients in the German market.
- Handle inquiries related to banking services account management transfers and more.
- Manage backoffice tasks including email and WhatsApp correspondence.
- Promote innovative banking products while adhering to transparency and regulatory standards.
- Monitor and report anomalies in applications ensuring compliance with internal and external regulations.
- Achieve set quality standards and sales targets.
Requirements:
- Education: Preferably a degree in Business Administration Mathematics or Law.
- Proficiency in MS Office applications (Excel Word PowerPoint Access).
- Language Skills: Fluent in German at a C2 level.
Skills and Competencies:
- Customerfocused with strong empathy and active listening skills.
- Excellent verbal and written communication abilities.
- Analytical mindset with the ability to grasp new concepts independently.
- Strong commercial acumen and adeptness in client interactions.
- Effective problemsolving skills and a proactive resultsoriented approach.
- Ability to thrive in dynamic environments and adapt to evolving technologies.
Experience: Previous banking experience is advantageous.
Benefits:
- Fulltime position 38.5 hours per week Monday to Sunday (with 2 days off per week and 2 weekends off per month) from 2:00 p.m. to 10:00 p.m.
- Permanent contract with a competitive salary of 20730 EUR gross per year.
- 32 calendar days of annual leave.
- Opportunity for career advancement within a global leader in banking services.
- Location: Madrid (Initial Onsite 6week Training is onsite in Madrid (fully paid) accommodation and transport tickets will be given to candidates coming from outside of Madrid) / Remote (Anywhere in Spain)
About Us: With over 40 years of experience in global banking across 88 countries we are assembling a diverse team of multilingual investment specialists. Join our esteemed digital banking program for a rewarding career path in finance.
Remote Work :
No
Employment Type
Full Time
