Loan OfficerCollections Specialist

This is a remote position.

• FullTime 40 Hours per week
  
• Php 45000 takehome pay per month
  
• HMO
  
• Monday to Friday 9:00 PM 5:00 AM Philippine time
  

• Collections Management: Effectively manage collections and overdue payments through proactive and strategic customer communication. Utilize a firm yet respectful approach to minimize defaults while maintaining positive customer relationships.
  
• Customer Relations: Establish and nurture strong customer relationships by providing support guidance and education on loan products. Ensure a high level of customer satisfaction through attentive account management.
  
• Data Analysis: Analyze customer data to identify trends assess risk and develop targeted collection strategies. Utilize analytical skills to optimize collection processes and improve overall efficiency.
  
• Compliance: Adhere to industry regulations and company policies while conducting collections activities. Ensure all collections practices are ethical legal and in line with industry standards.
  
• Reporting: Generate and maintain accurate reports on collections activities delinquencies and customer interactions. Provide regular updates to management on collection performance and trends.
  

• Strong Financial Acumen: Demonstrated understanding of financial concepts loan products and collection practices.
  
• Excellent Communication Skills: Clear and concise communication skills both verbal and written. Ability to effectively convey information and negotiate payment arrangements with customers
  
• ProblemSolving Skills: Strong problemsolving abilities with a proactive and solutionoriented mindset. Ability to analyze complex situations and develop creative solutions to achieve collection targets
  
• Customer Focus: Customercentric approach with a commitment to delivering exceptional service and support. Ability to empathize with customers while maintaining a focus on achieving collection goals.
  
• Attention to Detail: Keen attention to detail and accuracy in data entry documentation and reporting.
  
• Team Collaboration: Ability to collaborate effectively with colleagues and other departments to achieve common goals. Willingness to support team members and contribute to a positive work environment.
  

• Bachelor s degree in Finance Economics Business Administration or a related field.
  
• Minimum of 2 years of experience in collections financial services or related roles
  
• Proficiency in Microsoft Office Suite (Word Excel Outlook) and experience with financial software systems.
  
• Strong understanding of industry regulations and compliance standards.
  
• Bilingual skills (English/Spanish) are preferred but not required.
  
• Excellent organizational and time management skills with the ability to prioritize tasks effectively.