L2L3 Network Engineer

Required Qualifications (What your competencies are)

• Expert in Netscalar or F5 Load Balancers (ADC LTM) Global Site Load Balancer (GSLB) Global Traffic Manager (GTM) CISCO GSS (Global Site Selector)
• Having hands on experience with NetScalar MPX/SDX/VPX OR F5 vCMP Appliance based load balancers deployment in HA mode day 2 operations administration.
• Having knowledge experience of upgrading firmware on standalone or HA pair of load balancers
• Having knowledge experience of configuring virtual servers pools monitors ssl offloading MFA cipher suites packet capturing routing vlans etc.
• Having knowledge of pros cons of different vservers/VIP types on NetScalar F5 LBs
• Having knowledge of Application layer protocols like http https ssl tls ftp ftps etc. and ability to use packet capturing tools on load balancers for analysis of same
• Significant experience in root cause analysis of Citrix or F5 ADC LTM GSLB GTM issues
• Knowledge and experience of Network switching and routing protocols like STP MSTP RSTP OSPG BGP
• Knowledge and experience of CISCO IOS IOS XE NXOS ACI based routing platform.
• Handson experience in a large Data Center environment

Roles Responsibilities (What you will be doing)

• Provide design implementation technical support services and consulting to Managed Services client to meet their business needs.
• Understand and follow the processes and procedures defined in the Standard Operating Procedures manual (SOP).
• Provide detailed and effective communication to internal and external customers.
• Clearly and concisely articulate problems and solutions for issues to clients both over the phone via email and in person.
• Member of oncall rotation to provide 24 X 7 support to network to ensure availability objectives are met incidents (INCs) are addressed as per SLA etc.
• Conduct throughput analysis problem solving and infrastructure planning.
• Create and execute plans (MOPs CRQs WOs REQ) to meet day 2 and project requirements.
• Ability to follow through with tasks projects troubleshooting with no supervision.
• Serve as technical point of contact on customer engagements and internal projects.
• Proactively develops plans and activities to avoid problems.

Required Skills (What your attributes are)

• Capable of resolving critical issues in a time sensitive manner cognizant of requisite service levels.
• Ability to establish customer trust and confidence in our Managed Services knowledge of and concern for customers business needs.
• History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the customers while meeting deadlines.
• Critical attention to detail and solid creative problemsolving skills.
• Ability to perform intermediate root cause analysis.
• Strong organizational analytical and problemsolving skills.
• Customer Service focused and a high level of professionalism.
• Ability to consistently follow policies and procedures.
• Strong communication and documentation skills.
• Excellence verbal and written communication skills with the ability to effectively interact with all coworkers and stakeholders in including senior leadership.
• Ability to prioritize work and handle multiple tasks simultaneously in a fast paced diverse and growthoriented environment.
• Must know when to ask for assistance. Must be approachable teachable a team player with a strong desire to continue learning and expanding their experience in a highly evolving technical environment.
• Must have good time management skills and be able to meet rigid and urgent assignment schedules.

Remote Work :

No