Ground Services Customer Services Agent - Hub Operations

Customer Services You will provide face to face service to Qatar Airways passengers and deals with their different needs. You will answer questions and offer information covering a wide variety of airline and/or airport related topics such as connecting flight information and direction assistance. Check-in Counters You will provide proactive service to passengers prior to check-in such as managing queues, removing old baggage tags, handling denied boarding passenger, staff passengers, helping families, identifying those with special needs and code share passengers so that they are directed to the relevant check-in counters and are handled efficiently. You will ensure that passengers' identification are verified and checked such as passport validity and relevant visa depending on destination. Boarding Gates You will initiate boarding at the gates, following laid down boarding priorities, announcements, hand baggage removal, flight coupon reconciliation and head count confirmation in order to assist the process for a safe and on time departure of QR flights. Transfer Desk You will deliver efficient service at the transfer desks for arriving QR passengers who are connecting to another flights and ensuring that all information such as baggage details are recorded. You will issue boarding cards and meal vouchers where applicable so that the transfer passengers are processed accurately and expeditiously. Hub Control Centre You will ensure al pre and post flight activities are completed within the specified time frame. These include editing, monitoring, on loading, upgrade/downgrade of passengers and special load acceptance. You will assist in compiling reports, prepare the allocation for the next shift, action e-mails and prepare accurate hand-over. Premium Operation and VIP You will provide assistance and face-to-face customer services in Premium Check-in counters, Premium Transit areas, Premium Boarding gates and VIP Operations. Be part of an extraordinary story Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible Qualifications