IT User Experience Professional - Wendell NC
Posted on :
05-05-2024
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1 Vacancy
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Job Description
- Provide onsite IT support to the Siemens team in both office and factory settings at the Wendell, NC location.
- Manage a queue by utilizing a ticketing system to track and prioritize user support needs. Balance ‘walk-up’ requests with existing workload with the goal of maintaining customer satisfaction.
- Troubleshoot and resolve issues related to IT equipment located in the Wendell office and factory (i.e. AV equipment in a conference room, network equipment, etc.)
- Provide consultation and support to end users on various IT topics such as (PCs, cell phones, docking stations, general IT infrastructure, etc.) – emphasizing the use of self-service IT tools to make employees more independent and self-sufficient in their daily activities.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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