TS Systems Engineer IT Change Management

In this role you will be part of IT Service Management team by supporting Change Controller. The Change Controller is responsible for managing the activities of the change management process for Qatar Airways IT. This role is responsible for all of the administrative functions associated with the Change Management program. These duties include maintaining the CAB (Change Advisory Board) meeting schedule as well as preparing the agenda; publishing important reports required for IT management, and publishing the CAB (Change Advisory Board) meeting minutes; updating the policies and procedures guide as required by IT Management; and assisting with the publishing of any change management reports required to support business management and the CAB. Below are few key responsibilities of Change Controller. Key Responsibilities: • Apply a structured methodology and lead change management activities - Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative. • Support communication efforts - Support the design, development, delivery and management of communications. • Assess the change impact - Conduct impact analyses, assess change readiness and identify key stakeholders. • Support training efforts - Provide input, document requirements and support the design and delivery of training programs. • Additional Responsibilities Include: • Complete change management assessments • Identify, analyze and prepare risk mitigation tactics • Identify and manage anticipated resistance • Consult and coach project teams • Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan • Support and engage senior leaders • Coach managers and supervisors • Support organizational design and definition of roles and responsibilities • Coordinate efforts with other specialists • Integrate change management activities into project plan • Evaluate and ensure user readiness