Account Manager
Posted on :
02-05-2024
Employer Active
1 Vacancy
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Job Description
- Responsible for increasing revenue generated from assigned accounts over previous years revenue (Upsell and Cross Sell).
- Day-to-day account relationships that include developing and sustaining a positive business environment conducive to growing the use of products and services and their associated revenue.
- Responsible for the retention of the account.
- Serve as escalation point for account issues.
- Maintain awareness of the company's competition.
- Identifies development potential in existing accounts by studying current business; interviewing customer personnel and identifying and evaluating additional needs; analyzing opportunities and closing Statement of Works (SOW’s).
- Develop sales by generating leads; making presentations; explaining product and service enhancements and additions; introducing new products and services to existing clients as well as prospective clients. Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities
- Maintains ongoing communication with clients.
- Initiates actions to meet clients’ needs (being pro-active).
- Take bottom line for project deliveries ensuring product deliveries as committed and coordinating smooth handover of clients from sales to relationship.
- Uses previous experience or new acquired knowledge to solve new problems he /she faces in own activities or team members activities
- Shares new acquired knowledge with other team members to be applied in future activities, be aware of new products and try to cross sell the same to clients.
- Establish effective relationship with all internal company Units including IT, Customer and Solution Design, Projects, Operations, Finance and the Personalization Unit.
- Be a trusted partner supporting the relationships with the company's International customers.
- Effectively escalate on customers behalf within the company, and ensure the issue is resolved in a prompt manner.
- Provide input and participate in new product development.
- Conduct progress meetings with relevant accounts.
- Effectively understanding and exploiting new opportunities.
- Managing client stakeholder expectations.
- Client Retention Rate.
- Client Satisfaction Index.
- Successfully transitioning new accounts.
- Perform other duties as requested by the company.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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