Pool Attendant

Company Description

Mantis, part of the Luxury & Lifestyle division of Accor, is a leading, conservation-focused hotel group with eco-lodges, waterways and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.

Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.

Job Description

Pool Attendant

Ensure guest safety by enforcing pool rules and regulations, providing assistance, and maintaining cleanliness. Assist in pool maintenance checks, monitor water quality, and respond promptly to emergencies. Enhance guest experience through exceptional service and ensure compliance with safety standards. Collaborate with team members for efficient operations.

What Is In It For You

• Unleash the excitement: enticing rewards and unbeatable benefits are waiting for you!
• Ignite your skills with our cutting-edge Academies for rapid professional growth.
• Cultivate your talents and watch your career flourish, locally and globally.
• Drive change through impactful Corporate Social Responsibility activities.
• Immerse yourself in a vibrant work environment with extraordinary colleagues.
• Join us on a direct path to success as we skyrocket to new heights!
  

Key Responsibilities

Safety Oversight: Ensure the safety and well-being of hotel guests by monitoring the pool area. Enforce pool rules and regulations to prevent accidents and maintain order.

Guest Assistance: Provide assistance to guests with inquiries, towel service, and seating arrangements. Offer guidance on pool facilities, activities, and amenities.

Cleanliness Maintenance: Keep the pool area clean, organized, and visually appealing. Perform regular inspections to identify and promptly address cleanliness or maintenance issues.

Pool Maintenance Support: Assist in conducting routine checks of pool equipment and facilities. Promptly report any maintenance needs to ensure proper functioning and guest satisfaction.

Water Quality Monitoring: Conduct regular tests of pool water quality. Take appropriate actions to maintain proper chemical balance, clarity, and hygiene standards.

Emergency Response: Respond promptly to emergencies such as accidents or injuries. Provide assistance and administer basic first aid as required, ensuring guest safety and comfort.

Enhanced Guest Experience: Interact with guests in a courteous, professional, and friendly manner. Anticipate their needs and provide exceptional service to enhance their overall experience.

Compliance Adherence: Ensure compliance with all safety, sanitation, and operational standards. Follow hotel policies, procedures, and protocols diligently at all times.

Team Collaboration: Work collaboratively with other pool attendants and hotel staff members. Communicate effectively to coordinate tasks, responsibilities, and guest service efforts.

Qualifications

• Previous experience in a similar role within the hospitality industry preferred.
• Strong communication skills and a customer-centric approach to service delivery.
• Ability to thrive in a fast-paced and dynamic hotel environment.
• Attention to detail, organizational skills, and a proactive attitude towards cleanliness and maintenance.
• Basic knowledge of pool maintenance practices and safety procedures is advantageous.
• Certification in CPR and First Aid is desirable.
• Flexibility to work various shifts, including weekends, evenings, and holidays, as per operational requirements.